This CDS client realizes profits only when the product is utilized by their customers, not at the time of purchase. The quicker a customer starts utilizing a service the faster the time to profitability. To speed adoption:
- Developed efficient, relationship-based training process that works across multiple industries
- Increased the percentage of accounts that utilize the service within the first 90 days from 50% to 75%
- Managed an average of 800 new accounts each month representing $500 million in annual client revenue